Sybergen Access Server and SyGate Frequently Asked Questions

|| General || Configuration || Troubleshooting || All ||

General Questions

1. What security is offered and how does it protect me from hackers?
2. What types of cable modems work?
3. Is client software or any special configuration required?
4. Can others dial-in to share my Internet connection?
5. Are two network adapters required?
6. Why our software instead of Microsoft's Internet Connection Sharing (ICS)?
7. What if I have more computers than my license is for?
8. Is Microsoft NetMeeting supported?
9. Does SyGate support Windows 2000?
10. Does SyGate support Sybergen Secure Desktop (formerly SyShield)?
11. Does SyGate support America Online?
12. Does SyGate support multiple subnets?
13. Does SyGate support DirecPC?

Configuration

14. I already have a working TCP/IP network, how do I configure it to use SyGate?
15. What type of virtual private networking (VPN) works with SyGate?
16. How can I control Internet connectivity for my network through SyGate?
17. What does SyGate's APPRULE.CFG file do?
18. How do I configure SyGate to use backup DNS in case the primary DNS fails?
19. How do I configure SyGate so my network is shown in the SyGate manager?
20. I can't get more than one player on the MSN Gaming Zone or MPlayer?
21. How do I configure Ident for SyGate?
22. How do I configure Net2Phone for SyGate?
23. How do I configure LapLink for SyGate?
24. How do I configure Macintosh for an Internet connection through SyGate?
25. How do I configure NTP (Network Time Protocol) for SyGate?
26. How do I configure the Auto hang-up feature of SyGate?
27. What is the option for username and password in SyGate used for?
28. How do I configure RealJukebox by RealNetworks for SyGate?

Troubleshooting

29. I cannot communicate with my service providers email, news, and web servers?
30. SyGate dials out if I do anything on my network, how can I stop this?
31. How should I troubleshoot system crashes with SyGate?
32. My local network stopped working after installing SyGate?
33. Networked computers are not able to browse the Internet through SyGate?
34. My network card and hub show traffic when SyGate Manager is running?
35. My network connections stopped working through SyGate?
36. My workstation(s) sharing the PPPoE connection does not work properly with SyGate/Access Server, what should I do?
37. I'm having difficulty during installation on SyGate/Access Server with PPPoE connection, how do I install it?
38. How do I know what MaxMTU setting I need for my server and workstation(s)?
39. Do you have a utility to change the MaxMTU setting related to PPPoE software?
40. SyGate 3.1 and Windows 95 dial-up networking disconnects on first attempt but stays connected on the second attempt?